Reporting an Issue Using LogDigger

LogDigger can only be used to report an issue when usage tracking is enabled, and the LogDigger button is in Go mode .

To report an issue (or send feedback) for the current page, click the LogDigger button or select the Report an issue menu option.

The appropriate issue report form for the page being viewed will open in a new browser window, along with a screenshot of the page, which be automatically uploaded to the LogDigger Server. (Note: If you haven’t told the LogDigger Server to remember your login, you will be asked to enter your username and password before seeing the issue report form.)

The form fields are inherited from the issue tracker project associated with the current site. Required form fields are marked with an asterisk.

The Page captures section shows screenshots associated with the issue report. Although only the visible part of the web page screenshot is shown as a thumbnail, LogDigger will make a complete screenshot of the page by default. If you check the box on the image, it will be attached to the report and uploaded to the issue tracker. If you uncheck the box, the image will still be available on the LogDigger Server.

Click on the screenshot to annotate it. When an annotated image is added to the issue report, LogDigger will change the default image selection to upload only the annotated part to the issue tracker (the full screenshot will still be stored in the LogDigger Server). You can click the annotated image to edit it.

The Linked action section lets you add a log of your recent actions on the site to the report.

After you submit the form, the LogDigger Server will open a new ticket in your issue tracker and show the report page, containing:

• The ticket number assigned by the issue tracker.
• A summary and description showing the content added by LogDigger.
• The URL to the ticket on the issue tracker.
• A link to the track page on the LogDigger Server

A link to the opened ticket will be added to the list of recent issues in the LogDigger menu.